Manage and monitor daily e-commerce operations.
Manage website product listings, including product names, descriptions, images, prices, and stock updates.
Receive, verify, confirm, and process online orders.
Coordinate with customers regarding orders, product information, delivery, payment, and other queries.
Handle customer complaints, returns, exchanges, cancellations, and related issues professionally.
Coordinate with courier and delivery teams to ensure timely delivery.
Track pending, delivered, cancelled, and returned orders.
Monitor and update product inventory/stock.
Maintain accurate customer and order records.
Prepare daily, weekly, and monthly sales/order reports.
Update data using MS Excel / Google Sheets.
Monitor website and online sales channels and report operational issues.
Coordinate with internal teams to ensure smooth order-to-delivery operations.