Job Details

E-COMMERCE OPERATIONS EXECUTIVE

Experience

Minimum 1 Year

Employee type

Full Time

Offer Salary

Negotiable.

Job Description

Southern Current & Kaysan  are looking for a responsible, smart, and energetic E-commerce Operations Executive to join our growing team.
💼 Position:-E-commerce Operations Executive

Responsibilities

Manage and monitor daily e-commerce operations. 

Manage website product listings, including product names, descriptions, images, prices, and stock updates.

Receive, verify, confirm, and process online orders.

Coordinate with customers regarding orders, product information, delivery, payment, and other queries.

Handle customer complaints, returns, exchanges, cancellations, and related issues professionally.

Coordinate with courier and delivery teams to ensure timely delivery.

Track pending, delivered, cancelled, and returned orders.

Monitor and update product inventory/stock.

Maintain accurate customer and order records.

Prepare daily, weekly, and monthly sales/order reports.

Update data using MS Excel / Google Sheets.

Monitor website and online sales channels and report operational issues.

Coordinate with internal teams to ensure smooth order-to-delivery operations.

Qualification
BBA / BA / BSc completed

Candidates from Business, Management, Marketing, E-commerce, or related backgrounds will be preferred.
Skill & Experience
Good knowledge of MS Excel / Google Sheets.

Basic knowledge of website/CMS and online platforms.

Strong communication and customer-handling skills.

Good English and Bangla communication skills.

Good organizational and time-management skills.

Ability to work under pressure and meet deadlines.

Strong attention to detail and problem-solving ability.

Ability to work independently as well as in a team.
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